Outage ReportingCoping with Power Outages
When a storm or other circumstance causes a power outage, immediate action is taken by Southwest Arkansas Electric to restore electric service as quickly and safely as possible. However, there are some steps you, as a part owner of this Cooperative, can take before, during and after a power outage that will make it easier to cope with the outage.
Confirm the Outage
Before calling the Cooperative, check lights and appliances in other parts of the house. If all your lights are off, check with a neighbor to see if their power is off. Checking with neighbors about their power before calling the Cooperative will help us determine how widespread the power outage is.
Automated Response Center
For Speed and Convenience
Report Meter Reading
Inquire About Account
(Toll Free) (888) 265-2743
Outage Response Center
Talk to a Customer Service Representative
(Toll Free) (866) 229-8474
General Office Response Center
(Toll Free) (800) 782-2743*
General Manager, Wayne Whitaker
(Toll Free) (800) 782-2743
Texarkana District Office: (870) 772-2743*
Nashville District Office: (870) 845-1313*
DeQueen District Office: (870) 642-2737*
Bradley District Office: (870) 894-3329*
* Answered by Automated Response Center on nights and weekends
Office hours: 8:00 a.m. to 5:00 p.m., Monday through Friday.
Being Prepared for Power Outages
After the Power is Restored
Wait a few minutes and then turn on a few appliances at a time to prevent a sudden inrush of current on the power lines.
Check food in refrigerators and freezers for signs of spoilage. If in doubt, throw it out.