Employment Opportunities

FOUR STATES FIBER

a subsidiary of Southwest Arkansas Electric Cooperative

2904 E 9th Street

Texarkana, Arkansas

Four States Fiber, a subsidiary of Southwest Arkansas Electric Cooperative Corporation with headquarters in Texarkana, Arkansas, is seeking qualified applicants for the position of: GENERAL MANAGER at the Cooperative Headquarters. The salary is negotiable depending on experience and education.

RESPONSIBILITIES:

  • Manages and directs operations and activities of the cooperative’s fiber-to-the-premise subsidiary, to include hiring and managing employees, preparing reports, establishing budgets, comparing and analyzing options, reviewing and executing vendor contracts, maintaining public relations, marketing services, and managing assets.
  • Researches new and emerging technologies to further the goals of the company. Evaluates new business and expansion opportunities and recommends new services to the CEO.  
  • Plans, directs, and oversees all lines of broadband business. 
  • Implements and operates the FTTP network within the financial projections and approved budget.  If modifications are required, develops budget/plan amendments with financial analysis for approval.
  • Establishes and implements goals within guidelines established by the CEO.  
  • Ensures operations comply with applicable federal, state, and local regulations.
  • Represents the company with regulatory agencies, legislative bodies, and industry associations.
  • Promotes and maintains a safe working environment, observes all safety rules and supports the cooperative’s Mission, Principles, Fundamental Beliefs, and Vision in carrying out the responsibilities of the position.
  • Supports and keeps abreast of operating agreements, guidelines, policies/procedures and philosophies of the cooperative to effectively serve and support cooperative members and subsidiary subscribers.
  • Regularly confers with parent and subsidiary employees to offer assistance as needed. Works closely with parent company personnel to ensure overall success of the subsidiary and parent organization.
  • Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of the position.  Work with consultants as required ensuring the success of the FTTP deployment and ongoing operations.
  • Performs other duties as assigned to fulfill the objectives of the company and this position.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Must possess and demonstrate in-depth knowledge of business principles and practices required to manage a fiber-to-the-premises business; including but not limited to sales, operations, customer service, communications and process development.  Must be knowledgeable about budgeting, general accounting and fiscal management practices; office procedures; and business operating systems. Must have a thorough understanding of financial principles; be able to evaluate fiscal and financial information and achieve positive financial results.  Must be knowledgeable about the appropriate methods and means of dealing with human behavior situations in a variety of business circumstances.
  • Must be able to implement fiber-to-the-premise deployment plan and ongoing business operations; including but not limited to establishing and implementing policies, procedures, organizational structures, staffing, processes, and management reporting and controls.  Must have demonstrated ability to effectively work directly with the public and company personnel.  Must effectively communicate verbally and in writing with all organizational levels both in the utility and its subsidiaries and with outside contractors and vendors. 
  • Relies on extensive experience, sound judgment and demonstrates leadership to plan and accomplish goals.  Must have proven ability to plan and organize work to meet deadlines, all with a high degree of accuracy with attention to detail.  Must have strong analytical and critical thinking skills with demonstrated problem-solving abilities.  A wide degree of creativity and flexibility is expected.
  • Communicating effectively, verbally and in writing, in a diverse range of audiences and settings; persuasion and negotiation of conflicts and problems; assessing operational, program, staffing, and fiscal needs; interpreting legal documents and government regulations, evaluating fiscal and financial reports, forms, and data; analyzing complex written documents; identifying and resolving administrative problems; working long and irregular hours, and under pressure conditions; delegating responsibility and achieving results through subordinates; and maintaining order in an environment of changing priorities.
  • Requires understanding and the ability to interpret contracts, agreements, and administrative policies to properly apply provisions to supervising and directing the work of subordinates as appropriate, and to build and lead a team successfully.  Must be able to resolve administrative problems and effectively delegate duties to achieve results. 
  • Understands the concept of providing quality services to our members and subscribers and agrees to maintain a continuing commitment to superior customer service. 

WORKING RELATIONSHIPS:

  • This position reports to the CEO and is responsible for the execution and interpretation of administrative policies, procedures and practices, in assigned areas of responsibilities.
  • Individual has complete authority to take whatever action he or she deems advisable or necessary, subject only to the policies or general rules laid down by his or her immediate supervisor.  Supervision over this position is general in nature, relying heavily upon the competency and accountability of the employee.  Employee is expected to work independently.  Employee is expected to keep the CEO informed of progress and potential problems, apply guidelines and obtain approval for deviation from guidelines.

EXEMPT STATUS:

  • This position is exempt from the overtime requirements of the Fair Labor Standards Act.  This position requires availability for emergencies, attendance at night meetings, etc., without additional compensation.

EXPERIENCE/EDUCATION:

  • Bachelor’s degree in business management or related field preferred.
  • A minimum of  10 years’ management experience preferred.
  • Practical experience in managing or directing a business preferred.
  • Must demonstrate advanced knowledge of Project and Personnel Management.
  • Must have strong negotiation skills, excellent leadership skills, and safety experience.
  • Knowledge in fiber optic technologies and communications is a plus.

       Applications must be received by December 16, 2022. The application may be submitted in person at 2904 E 9th Street, Texarkana, AR or by email to hr@swrea.com. The application is  available at www.swrea.com.  

Interview is by invitation only. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. This institution is an Equal Opportunity Provider and Employer.

SOUTHWEST ARKANSAS ELECTRIC COOPERATIVE CORPORATION

2904 E 9th Street

Texarkana, Arkansas

Southwest Arkansas Electric Cooperative Corporation with headquarters in Texarkana, Arkansas, is seeking qualified applicants for the position of: VICE PRESIDENT OF FINANCE & ACCOUNTING, MEMBER SERVICES and PERSONNEL at the Cooperative Headquarters. The salary is negotiable depending upon experience and education.

RESPONSIBILITIES:

  • Directs and coordinates the work activities of the general office including accounting, consumer accounts, member services and human resources
  • Responsible for the recording and reporting of financial and statistical information in accordance with generally accepted accounting principles, Cooperative policy, RUS system of accounts and regulatory authorities.
  • Establishes and implements methods and procedures for maintaining customer billing and account records.
  • Initiates and recommends actions relating to employment and dismissal, salaries, benefits, training and safety for those supervised.
  • Responsible for financial forecasts, cost control and internal audit control procedures for the office.
  • Performs other duties and job responsibilities as directed and required and is subject to emergency call-out 24/7.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to effectively communicate with the public, membership and employees as well as vendors, auditors and others in carrying out job duties.
  • Ability to supervise and motivate employees including supervisory personnel.
  • Ability to plan, organize and schedule work activities.
  • Ability to interpret and analyze Public Service Commission rules and regulations, Rural Utilities Services bulletins and Cooperative policy and procedure to effectively carry out job duties.
  • Ability to make and verify computations accurately and quickly.
  • Ability to be proficient in the use of computers, spreadsheets, accounting analyses software and various software developed by vendors used by the Cooperative including NISC, Tantalus and others.
  • Ability to analyze and interpret financial and accounting data and to make recommendations based on such findings. Mastery of RUS accounting and general accounting principles required.

WORKING RELATIONSHIPS:

  • Requires working with and supervising general office employees.
  • Requires working with other departments to reach common objectives and goals
  • Requires working with vendors, auditors, NISC, RUS General Field Representative and others.
  • Requires working with CEO in coordinating various accounting, financial and member service activities.
  • Requires working with Board of Directors in informing them of ongoing accounting, financial and member service activities through oral and written reports.
  • Requires working with the membership and general public.

SUPERVISORY DUTIES:

  • Has overall responsibility for all member services, accounting and human resource personnel.

EXPERIENCE/EDUCATION:

  • Prefer an individual with a bachelor’s degree in business, finance or accounting from an accredited college or university
  • Prefer an individual with 10 years’ experience performing and/or supervising work directly related to accounting
  • Prefer an individual with a CPA
  • Individual must be able to demonstrate the ability to effectively organize, delegate and supervise employees.
  • Individual must be able to work well with others and have an acute consciousness of safety and a positive attitude toward accident prevention.
  • Experience with an Electric Cooperative is important but not required.

       Applications must be received by December 16, 2022, and are available at www.swrea.com and may be submitted in person at the headquarters office or by email to hr@swrea.com.

Interview is by invitation only. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. This institution is an Equal Opportunity Provider and Employer.

Four States Fiber, a subsidiary of Southwest Arkansas Electric Cooperative with headquarters in Texarkana, Arkansas, is seeking qualified applicants for the

Four States Fiber, a subsidiary of Southwest Arkansas Electric Cooperative with headquarters in Texarkana, Arkansas, is seeking qualified applicants for the position of: SUBSCRIBER SUPPORT REPRESENTATIVE at the Texarkana, Arkansas, office. The starting wage is $17.17 per hour with an excellent benefits package.

RESPONSIBILITIES:

  • Promptly and courteously responds to subscriber inquiries and provides support via telephone, email, written correspondence, or face to face regarding service requests.
  • Maintains accurate and complete member records via computer in a timely fashion including but not limited to contact tracking records, notes, and set up and provisioning of accounts, addresses, billing, collections, outages, and related procedures to ensure generation of appropriate records, correspondence, and service orders for effective work management,
  • Coordinates with internal staff and contractors to address various customer service-related issues, including eligibility, line extensions, seasonal billing, equipment, technical issues, etc.
  • Promotes a positive subscriber experience through ongoing and effective employee, subscriber, contractor, vendor and partner communication. Attends community and promotional events as appropriate.
  • Promotes and maintains a safe working environment, observes all safety rules, and supports the Mission Statement and Core Values in carrying out the responsibilities of the position.]
  • Supports and keeps up-to-date of bylaws, guidelines, policies/procedures and philosophies of the parent cooperative to effectively serve and support members and subscribers.
  • Performs other duties as assigned to fulfill the objectives of this position.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Proven ability to multi-task and plan/organize work to meet deadlines, all with a high degree of accuracy with attention to detail.
  • Strong analytical and critical thinking skills with demonstrated problem-solving abilities.
  • Effective communication skills and the ability to work as a team player.
  • Understanding and appreciation of technology and telecommunications along with general computer skills and proficiency in using standard office equipment.
  • Demonstrated ability to effectively deal with people in difficult or stressful situations.
  • Highly organized and detail oriented.

EXPERIENCE/EDUCATION:

  • High school diploma or equivalent required.
  • Associate degree or coursework in Business or Information Technology related field preferred.
  • Minimum of 1 years of working experience in a related field or role

SUPERVISORY RESPONSIBILITIES:

  • None

PERSONAL CHARACTERISTICS:

  • Enjoys problem solving for the best solution with little supervision
  • Thrives in rapidly evolving environments.
  • Is a relationship builder with all personality types and skillsets

OTHER DUTIES:

The above statements are intended to describe the general nature and level of work being performed in this job. This description is not intended to be an all-inclusive list of responsibilities, duties and requirements for personnel in this position.

Applications are available at www.swrea.com and must be received by December 1, 2022.

Southwest Arkansas Electric Cooperative Corporation

2904 East 9th Street, Texarkana, Arkansas  71854

or by email to hr@swrea.com

Interview is by invitation only. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. This institution is an Equal Opportunity Provider and Employer.