SmartHub SmartHub is the fastest and easiest way to report an outage. You can click/tap the link below to report via web browser. Or you can download the app from the Google Play or Apple Stores. Report an Outage with SmartHub By Phone Automated Response Center (Toll Free) (855) 939-3697 To speak to a Representative (Toll Free) (866) 229-8474 Outage Reporting Note We are unable to take outage reports from our Website, Social Media or by Email.